Do you ship internationally?
No, unfortunately, we can only send orders to domestic addresses at this time and do not ship internationally. All orders are shipped with tracking.
How long will it take for my order to arrive?
Our warehouse ships orders Monday-Friday, and most orders leave our facility within 1-2 business days. Normal time in transit is 2-7 days. Please understand there are often delays with shipping companies due to Covid-related staff shortages that are out of our control. All orders will include tracking information.
The tracking number says my package was delivered, but I didn't get my package.
Before contacting us, check with your neighbors and other people in your household, as they may have received your package for you. Then check with your postal carrier and local post office to see if they are holding the package for you. Packages are often scanned before they are delivered.
We are unable to replace packages that have been scanned as delivered.
My tracking shows that my package has been in transit for more than 7 days. What should I do?
Please contact us using the instructions in your order confirmation email and we will file a missing mail report. Please understand there are often delays with shipping companies due to Covid-related staff shortages that are out of our control.
How do I return or exchange my order?
You have 7 days from the delivery date to contact our customer service team to return or exchange your order. If you are looking to return your order, please check your order confirmation email and follow the instructions.
I just placed an order for the wrong size/color/item. Can I change my order?
Please contact us using the instructions in your order confirmation as soon as possible. Using the contact phone number will be the quickest way to change your order. Our warehouse gets started on new orders quickly and they might already have the order in process. We will try to accommodate changes but please be aware that our Customer Service Department may not be able to communicate the changes to the warehouse before the order has shipped.
I received the wrong item or I am missing an item in my order. What should I do?
Our team does everything possible to ensure we ship the correct orders. Please contact us using the instructions in your order confirmation and one of our customer service representatives will help you.
What do you sell?
Check out our SHOP page to see all of our in-stock merch.
Where is your retail store located?
You can find all of our merch items online. Some Cannabist locations may have a limited supply of what we offer here, but if there is something you want, the best way to get it is by placing an order online.